Frequently Asked Questions
Everything you need to know about your next favorite pair.
How do I find the right size for me?
We recommend checking our comprehensive Size Guide located on each product page. Our underwear is designed for a snug yet flexible fit; if you are between sizes, we suggest sizing up for maximum comfort.
What materials are used in ThePack Underwear?
We prioritize breathability and softness. Most of our collections are crafted from a premium blend of MicroModal or Organic Cotton with a touch of Elastane for stretch and shape retention.
What is your return policy for undergarments?
For hygiene reasons, we can only accept returns on items that are unworn, unwashed, and in their original unopened packaging within 30 days of purchase. Our 'First Pair Guarantee' allows you to try one pair and if you don't love it, we'll issue a refund or exchange without needing a return.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
How should I care for my underwear to make it last?
To maintain the integrity of the fabric, we recommend machine washing on a cold, gentle cycle with like colors and tumble drying on low heat. Avoid bleach and ironing.
Do you offer discreet packaging?
Yes, all orders from ThePack Underwear are shipped in plain, unbranded mailers or boxes to ensure your privacy from doorstep to drawer.